Refund policy

Return Policy – Queen B Candles

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

• We accept returns and exchanges within 14 days of delivery.

• Items must be unused, in original condition, and returned in the original packaging.

• To begin a return, please email us at queenbeecandlesnz@gmail.com or info@queenb.nz with your order number and reason for return.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• We recommend using a tracked shipping service, as we cannot guarantee receipt without tracking.

Non-Returnable Items

• Used candles or items not in original condition

• Sale or discounted items (final sale)

Refunds

• Refunds will be issued once we receive and inspect the returned item.

• Refunds are processed to the original payment method and may take 5–10 business days to appear.

If your order arrives damaged or there is an issue, please contact us right away at info@queenb.nz or queenbeecandlesnz@gmail.com, and we’ll make it right.